Messaging & SMS Terms
Last updated: July 13, 2026
These terms describe the HomesBrain SMS Program: what we send, who consented, and how to stop it. They supplement our Terms of Service and Privacy Policy.
1. Program name
HomesBrain SMS Program.
2. Who sends, who receives, and why
HomesBrain sends text messages on behalf of the home-service professional to the homeowner who received service. Homeowners receive: (1) a notification when a new service record is added to their home, and (2) reminders when equipment at their home is due for service.
3. How you opt in (consent)
There are two ways homeowners opt in to the HomesBrain SMS Program:
- (a) On the HomesBrain website - during account signup at homesbrain.com/home/signup or in your account settings, you enter your mobile number and check a consent box (unchecked by default) agreeing to receive recurring automated service and reminder texts from HomesBrain. Consent is not a condition of any purchase.
- (b) At the time of service - your home-service professional may collect your mobile number and the same consent, recorded with a timestamp in the HomesBrain app.
In both paths you consent to receive recurring automated service and reminder text messages from HomesBrain. Consent is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.
4. Example messages
- "[Business] added a new service record to your home at [address] on HomesBrain: [work done]. See it: https://homesbrain.com/claim/xxxx Reply STOP to opt out."
- "Hi [name], it's [Business] via HomesBrain. Your [equipment] is due for service around [date]. Reply here and we'll get you scheduled. Reply STOP to opt out, HELP for help."
- "[Business]: Your service record is saved to your home on HomesBrain: https://homesbrain.com/home. Msg & data rates may apply. Reply STOP to opt out."
5. Message frequency
Message frequency varies.
6. Cost
Message and data rates may apply.
7. Opt out (STOP) and help (HELP)
Text STOP to cancel at any time. Text HELP for help, or email support@homesbrain.com.
Opting out of SMS does not delete your home record. You can still access it on the web.
8. Privacy
Phone numbers and message content are handled per our Privacy Policy. No mobile information, including your phone number, and no SMS or messaging consent will be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties.
9. Contact
HomesBrain, Inc.: support@homesbrain.com.