Privacy Policy

• Account information. For Pros: business name, trade, service area, contact details, and logo. For homeowners: phone number and/or email used to claim a home record.
• Home and service data. Property address, equipment details (make, model, serial, warranty), service history, photos of equipment, and scheduled service dates, entered by Pros in the course of doing work, or by homeowners on their own record.
• Customer contact information. When a Pro logs a job, they provide their customer's name and contact details along with a record of the customer's consent to be contacted.
• Usage data. Product events (for example, when a record is sent or viewed), device and browser information, and log data used to operate and improve the service.

• To create, deliver, and maintain home service records.
• To send service records, reminders, and review requests on a Pro's behalf, where consent has been captured.
• To operate, secure, and improve the service, including fraud prevention and support.
• To comply with legal obligations.

We do not sell personal information.

• Between Pros and homeowners. A Pro sees only the customers and jobs they created. A homeowner who claims a home sees the service history of that home, including which Pros performed the work.
• Service providers. We use vendors to run the platform: hosting and database (Supabase), payment processing (Stripe), and SMS/email delivery providers. They process data only to provide their service to us.
• Payments. Card payments are processed by Stripe. HomesBrain never stores card numbers.
• Legal. We may disclose information if required by law or to protect the rights, safety, or property of HomesBrain or others.

Home records are designed to be durable: service history stays with the home so long as the record exists. Account data is retained while your account is active and for a reasonable period afterward as required for legal, accounting, or security purposes. You may request deletion of your personal data at any time (see Section 6).

Data is encrypted in transit and at rest. Access is restricted with row-level security: Pros can access only their own business data, homeowners only their claimed home. See our plain-English security overview for more.

• Access, correct, or export your data. Home records are portable: you can export your home's history.
• Delete your account and personal data, subject to legal retention requirements.
• Opt out of SMS at any time by replying STOP, and of marketing email via the unsubscribe link.
• Depending on where you live, you may have additional rights (for example under CCPA or GDPR). We honor verified requests.

HomesBrain operates two separate SMS programs, each with its own opt-in and its own purpose:

• Service records & reminders. Sent on a Pro's behalf to homeowners who consented at signup or at the time of service. See our Messaging Terms.
• Authentication (one-time passcodes). Sent to homeowners and Pros who request a login code by entering their phone number on the HomesBrain login screen. Codes are 6 digits, single-use, and expire in 10 minutes. See our SMS Authentication Terms.

Across both programs:

• Message and data rates may apply.
• Text STOP to unsubscribe at any time. Text HELP for help, or email support@homesbrain.com.
• Phone numbers collected for authentication are used only to send login codes and verify sign-in; they are not used for marketing.
• No mobile information - including your phone number - and no SMS or messaging consent will be shared with, sold to, or disclosed to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties.

HomesBrain is not directed to children under 16, and we do not knowingly collect their personal information.

We will post any changes here and update the date above. Material changes will be communicated through the service or by email.

HomesBrain, Inc.: privacy@homesbrain.com. See also our Terms of Service and Messaging Terms.