Your record. Your rules.

The plain-English version of how HomesBrain handles your data. The full legal document lives in our Privacy Policy.

What we hold

Only what the record needs

About the home

Address, equipment (make, model, serial, warranty), service history, and photos a pro attaches to a job.

About people

The contact details used to send records and sign in (phone and email), plus a pro's business profile. No passwords exist to steal: sign-in is by one-time code.

Who sees what

Access follows ownership

The database enforces this row by row. It's not an honor system.

You (homeowner)
Everything about your claimed home: equipment, full service history, every pro who worked on it.
Your pros
Only the customers and jobs they created themselves. Your plumber never sees your HVAC pro's records.
Anyone with a record link
One service record: the one that was sent. Not your whole home, not your contact details.
HomesBrain staff
Access is limited, logged, and only for support you ask for or operations that keep the service running.
Protection

The boring, important parts

Locked down

Encrypted in transit and at rest, with row-level security in the database deciding who can read each record. Sign-in codes expire fast and work once.

Payments by Stripe

Cards are handled end-to-end by Stripe, the payments provider behind millions of businesses. HomesBrain never stores card numbers. We never even see them.

Portable, always

Your home's history is exportable whenever you want it. Leaving should be as easy as staying. That's what "owned by you" means.

Trust

Questions we didn't answer?

Read the full policy, or just ask a human.